Missed call to booked job in three minutes.

Customer calls. You can’t answer.

You’re under a sink. On a ladder. Driving to the next job. Your phone rings. Hank waits the configured number of rings (default 4), then picks up.

Caller hears your real shop name and your real greeting. Then: “Mike’s tied up. Press 2 to text us right now — we’ll get you on the books faster.”

Hank qualifies the job over text.

Customer presses 2. Their phone opens to a fresh SMS thread. A message from Hank is already waiting — he sounds like a real receptionist who’s worked at your shop for ten years.

He asks the right questions for your trade: address, problem, urgency, what time slot works. If it’s a true emergency (no heat in winter, water actively pouring) he escalates to you in real time on the phone instead of booking it.

Customers regularly don’t realize they’re not texting a person. Tested.

You read the job card.

Hank books the appointment on your calendar. He texts you a clean job card: customer name, address, what’s broken, what time you said you’d be there, urgency level.

You don’t read the back-and-forth. You read the booked job. By the time you’re back to your truck, you’ve booked work you would have lost.

Founder-led. Hand-walked setup.

I’m onboarding shops one at a time so I can sit with you on the setup. You’ll have my number if anything’s off.