When Hank texts you, this is why.
Hank picks up the phone for service shops — plumbers, electricians, HVAC, roofers, landscapers — when the owner can’t get to it. If you called a shop and got a text back, here’s exactly what happened and what your options are.
How you opted in
You called a business that uses Hank, didn’t reach a person, and chose to press 2 on the keypad to text the shop. That keypress is the opt-in — you asked to be texted, and Hank opened the thread.
If you’ve never called a business that uses Hank and you’re getting texts anyway, something’s wrong and we want to know. Reply STOP and email support@itshank.com.
What we’ll text you
Messages from Hank are about your service request — what’s broken, where you are, what time the shop can come out, and a confirmation when you’re on the books. That’s it. No marketing. No newsletters. No upsells from us.
The shop you called may text you separately (reminders, follow-ups) from their own number. Those are governed by that shop’s policies.
How to stop
Reply STOP at any time. Hank stops messaging that number. Reply HELP to get a real human contact.
You can also email support@itshank.com and we’ll handle it from our side.
Cost
Hank doesn’t charge you anything to text with him. Standard message and data rates from your carrier may apply — same as any other text.
Privacy
Your phone number and the contents of your conversation are shared with the shop you called so they can serve you. We don’t sell your number, and we don’t share it with anyone else for marketing.
Full privacy policy lives at ssgcompanies.com/privacy.
Who’s actually sending these texts
Hank is operated by Schwartz Software Group LLC, the company that builds the software. The shop you called is our customer. Messages are sent from a phone number assigned to that shop through our text-message provider (Twilio).
For compliance, legal, or messaging questions reach us at support@itshank.com.
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