HVAC shops in Tampa miss a third of their calls. Hank picks up.
You’re running a shop covering the Tampa Bay (813area codes). Phone’s ringing, you’re on a job. Hank picks up, qualifies the work, and texts you back a clean job card. AC season runs hard from May through September here — that's when missed calls spike most.
Local context · Tampa, FL
Tampa Bay's hurricane season and year-round humidity create a bimodal demand pattern — quiet weeks of routine maintenance punctuated by storm weeks where the metro's entire trade-shop capacity is overwhelmed.
● founder-led · onboarding the first 25 shops
The math, for a Tampa-area shop
Cooling season is when you make the year. It's also when you miss the most calls.
40%
of HVAC calls during heat waves go to voicemail — peak demand, peak misses
$520
average value of a residential HVAC service call lost when a customer hangs up
5 min
before a customer calls the next shop on Google. They aren't waiting.