Plumbers in Boston miss a third of their calls. Hank picks up.
You’re running a shop covering the Greater Boston (617, 857area codes). Phone’s ringing, you’re on a job. Hank picks up, qualifies the work, and texts you back a clean job card. Cold-snap weeks bring frozen-pipe emergencies that flood your phones — answer first or your competitor does.
Local context · Boston, MA
Boston's tightly-zoned older housing stock, freeze-thaw cycles, and triple-decker plumbing layouts mean a single missed call can be a multi-unit emergency you don't learn about until two units are already flooded.
● founder-led · onboarding the first 25 shops
The math, for a Boston-area shop
A third of your calls go to voicemail. The water doesn't stop while it rings.
32%
of calls to plumbing shops go unanswered during the day
$340
average value of a residential plumbing job lost when a customer hangs up
85%
of customers who can't reach you call the next plumber on the list