Answering service for plumbers · residential + light commercial
Every leak that goes to voicemail is a job your competitor just booked.
You're under a sink with two hands on a wrench. The phone rings — it's a hot water heater on a Saturday. hank's voicemail catches the call, offers press-2-to-text, gets the customer texting in seconds, qualifies the leak, reads back your service-call fee, and sends you a job that's ready to schedule.
● 30 days free · set up in 5 minutes · cancel anytime
· no app for the customer· keep your number· press-2-to-text inside your voicemail
· set up yourself in 5 minutes· direct line to the founder
The math
A third of your calls go to voicemail. The water doesn't stop while it rings.
32%
of calls to plumbing shops go unanswered during the day
$340
average value of a residential plumbing job lost when a customer hangs up
85%
of customers who can't reach you call the next plumber on the list
Estimates based on public industry benchmarks (BrightLocal, ServiceTitan, Jobber) cross-checked with trade-forum threads.
How hank works
Three steps. You set up hank between two service calls.
STEP 01
Tell hank about your shop
Service area, your hourly rate, your service-call fee, the brands you stock, when you take emergencies. Five minutes.
STEP 02
Forward your missed calls
One toggle. After four rings (or instantly when you flip 'on a job'), hank's voicemail picks up — using your real shop name — and offers press-2-to-text. Same number for the customer, nothing changes on their end.
STEP 03
Read the job card
hank takes the address, the problem, the time slot, your service-call quote, and lays it out as a clean card. Tap to schedule. That's the whole job.
Read hank
He texts like a person. Because that's the whole point.
hank doesn't read a script. He knows your service area, your service-call fee, the brands you stock, and your emergency policy. The thread reads like it's coming from someone who's worked at your shop for ten years.
Sample thread · water heater emergency
Carrera Plumbing · SMS after press-2
Carrera Plumbing · iMessage
Hey — sorry we missed your call to Carrera Plumbing. What's going on?
my water heater's leaking, there's water all over the garage
Okay, no fun. Did you shut the valve off to it?
yeah just did
Good. Joe's open this afternoon — service call is $89 and he'll quote the repair from there. What's the address?
2418 Linden, Apt 2
Got it. Booked you for 2:30. You'll get a confirmation now and Joe will text on his way over.
What's in the box
Everything a receptionist would do for a plumbing shop, except cheaper and never sick.
Knows what an emergency is
Burst pipe, no hot water, sewage backup — hank routes those to you immediately. Slow drain on a Tuesday afternoon? Booked for tomorrow.
Knows your service-call fee
You tell hank what you charge to roll the truck — $89, $129, $150 — and he repeats it back word-for-word before booking. He doesn't price the repair.
Captures the address right
hank gets the street, unit, gate code, and dog warning before hanging up. No call-back to ask basic questions.
Texts the customer a confirmation
Time window, the truck's number, day-of heads-up. The customer feels handled. You don't have to type anything.
Tracks every missed call
See who called, what they wanted, what hank said, and what came of it. Including the calls you used to never know about.
Lands on your calendar
Google Calendar today. ServiceTitan, Housecall Pro, Jobber integrations coming soon — tell us what you need.
FAQ
Stuff plumbers ask before they sign up.
Will it feel like the shop?
Yes — hank texts the way your office manager would. He knows your trade, your hours, your service area, your trip charge. Real callers we've tested it on read it as someone at the shop who's been there for years. Try it free for 30 days — if it's not right, cancel before you're charged and you pay $0.
What if I want to take the call myself?
hank only kicks in after four rings — or when you flip 'on a job' in the app. Take any call you want; hank just covers the ones you'd otherwise miss.
Can I keep my number?
Yes. Customers call the same number they always have. The press-2-to-text prompt lives inside your voicemail greeting — nothing changes on the customer's end.
What about a real emergency at 2am?
hank works 24/7. Non-emergency stuff gets booked for the next morning; true emergencies — burst pipe, sewage, no heat — get flagged to your phone so you can decide whether to call back yourself.
Does it work with my dispatch tools?
Today hank books straight into Google Calendar. ServiceTitan, Housecall Pro, and Jobber integrations are on the roadmap — just ask us.
How is this different from Smith.ai or Ruby Receptionists?
Both are great human services if you can afford $300+/month. hank is AI, costs less, doesn't take lunch breaks, and is built specifically for the trades — he knows what a P-trap is.
How do I get started?
Pick plumbing in the app, give hank your shop name, flip the switch. Most plumbers are live the same afternoon.
Other trades hank serves
Stop losing the leaks.
Free for 30 days. Then $149/mo — cancel anytime.
$149/month flat, free for your first 30 days. Set up yourself in about 5 minutes — or we’ll walk you through it.