Plumbers in Detroit miss a third of their calls. Hank picks up.
You’re running a shop covering the Metro Detroit (313area codes). Phone’s ringing, you’re on a job. Hank picks up, qualifies the work, and texts you back a clean job card. Cold-snap weeks bring frozen-pipe emergencies that flood your phones — answer first or your competitor does.
Local context · Detroit, MI
Metro Detroit's aging housing stock and brutal winter cold snaps produce concentrated emergency demand — frozen-pipe calls cluster on the same Tuesday morning every January.
● founder-led · onboarding the first 25 shops
The math, for a Detroit-area shop
A third of your calls go to voicemail. The water doesn't stop while it rings.
32%
of calls to plumbing shops go unanswered during the day
$340
average value of a residential plumbing job lost when a customer hangs up
85%
of customers who can't reach you call the next plumber on the list