Plumbers in Seattle miss a third of their calls. Hank picks up.
You’re running a shop covering the Puget Sound (206area codes). Phone’s ringing, you’re on a job. Hank picks up, qualifies the work, and texts you back a clean job card. Inbound call volume varies seasonally — every missed call during your peak weeks is a competitor capture.
Local context · Seattle, WA
Seattle's wet winters drive recurring water-intrusion and gutter-overflow calls, while the recent climate-driven heat-dome summers are pushing AC retrofits in homes that historically never had cooling.
● founder-led · onboarding the first 25 shops
The math, for a Seattle-area shop
A third of your calls go to voicemail. The water doesn't stop while it rings.
32%
of calls to plumbing shops go unanswered during the day
$340
average value of a residential plumbing job lost when a customer hangs up
85%
of customers who can't reach you call the next plumber on the list