You’re running a shop covering the Columbus metro (380, 614area codes). Phone’s ringing, you’re on a job. Hank picks up, qualifies the work, and texts you back a clean job card. Severe-weather outage calls drive surge demand — and customers in the dark do not leave voicemails.
Columbus's rapid growth in the I-70 corridor has thinned out the supply of available trades, making call response times the single biggest competitive lever for established shops.
Estimates from public industry benchmarks.
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